At Zouq.pk, we value your trust and want you to shop with confidence. If for any reason you are not satisfied with your purchase, we’re here to help.
1. Returns
- You may request a return within 7 days of receiving your order.
- To be eligible for a return:
- The item must be unused, unwashed, and in its original packaging.
- Tags and labels must remain attached.
- Sale or discounted items are not eligible for return.
2. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days.
- Refunds are issued via the original payment method or as store credit (based on your preference).
- Shipping charges are non-refundable.
3. Exchanges
- If you wish to exchange an item (e.g., different size or design), please mention it while requesting a return.
- Exchanges are subject to product availability.
4. Damaged or Incorrect Items
- If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos/videos as proof.
- We will arrange a free replacement or full refund.
5. Return Shipping
- Customers are responsible for return shipping costs (except in cases of wrong or defective items sent by us).
- We recommend using a reliable courier service with tracking.
6. How to Request a Return/Refund
- Contact our support team via:
- Email: support@zouq.pk
- WhatsApp/Call: [03318559485]
- Provide your order number and reason for return.
- Our team will guide you through the process.
7. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Undergarments
- Custom-stitched items
- Clearance sale products
8. Policy Updates
Zouq.pk reserves the right to update or modify this Refund & Return Policy at any time without prior notice. The latest version will always be available on our website.